Return and Exchange Policy – Online Purchases:
Returns or exchanges for online purchases must be made through the website only.
If you are not 100% satisfied with your purchase, we are happy to offer a full refund within 24 hours of receiving your returned order, subject to the applicable conditions.
If you change your mind within 10 days of receiving your order, we are happy to assist you in exchanging the item for a suitable alternative, subject to the conditions below.
Return and Exchange Conditions – Website Purchases:
Eyeglasses must be in perfect condition, free from misuse such as scratches.
Contact lenses must remain sealed. If there is a manufacturing defect upon opening, a return or exchange will be approved.
Exchanges must be of equal or greater value than the original purchase.
Voucher purchases are non-refundable in cash.
You may exchange one product for multiple products and pay the price difference if applicable.
The customer is responsible for both the shipping and return costs to Alduliman Optics.
The return/exchange period is calculated from the date of delivery.
Discounted products are non-returnable and non-exchangeable unless they have a manufacturing defect.
Each order is eligible for return or exchange only once.
Once the returned product is received and meets all conditions:
For Cash on Delivery: The amount will be credited to your account with us.
For online payments (Visa / MasterCard / American Express): The refund will be issued to the same card used within 5 to 20 business days.
